F.A.Q. - Bob's Special Tours

What languages do you offer tours in?

All our tours are in English. Always. You can book German tours too, but only as a private option.

Will you tour on February 22nd?

We tour 365 days a year. Some of our tours are available only seasonal, though. To be sure, check the details page of the tour in question.

What time do the tours start?

Our half day tours start at 9:00 am or 2:00 pm daily. Whole day trips always start at 9:00 am. To be sure, check the details page of the tour in question.

How long do your tours take?

Our half day tours take approximately four hours, day trips about eight hours. To be sure, check the details page of the tour in question.

What does the tour price include?

The tour price includes your seat in the van and your tour guide; entrance fees and personal expenses are not included unless stated otherwise in out prices section or the tour description.

What kind of vehicles do you use for your tours?

We generally tour with nine-seater vans, but if you're traveling with a larger group or need a tour guide for your own bus, just let us know! For smaller groups of 2 to 4 people, we can also arrange transportation in a smaller vehicle, usually a limousine, for a more comfortable and personalized experience.

Will I be picked up for my tour?

Yes, you can be picked up from your hotel or accommodation within the city of Salzburg for an additional fee of €10. For pickups outside the Salzburg city area, please send us an email. We will need to check if it is feasible within the tour schedule and will provide you with a tailored offer for the pickup service.

Why does the pickup for the public tour come with an additional fee?

The extra fee for the pickup service is required because picking up guests from three or more different locations adds about an hour of additional work for the driver. This time is spent ensuring that all guests are picked up promptly from their designated points, which naturally takes more effort. Please be assured that the entire pickup fee goes directly to the driver-guide to compensate for the extra time and service provided. We hope this explanation clarifies the reason for the additional charge and appreciate your understanding.

Where will I be dropped off at the end of the tour?

Drop-off for our tours is generally at Mirabellplatz 4 in front of Mirabell palace. For some tours and walking tours it's in the centre. Please check your tour description.

Do we need a child seat or baby seat?

Please let us know if you require a child seat; we have a wide selection available. Please note that you must also inform us if you are bringing babies, as babies require a baby seat in the vehicle, which means they need their own seat. It is prohibited to transport babies in the vehicle only on the lap of the parents.

How can I pay for the Tour

Please follow our online booking system, it will guide you through the payment process

We are a group of more than 8 people or a travel agency?

Please send us your inquiry via email at office@bobstours.com, and we will get back to you as soon as possible to organize your tour.

What happens if I have to cancel my tour?

If you cancel your tour more than 48 hours before the scheduled start, no cancellation fees will apply. However, please note that a 10% processing fee will be retained to cover payment transaction costs, bank charges, and similar expenses. For cancellations made between 48 and 24 hours prior to the tour, 50% of the total amount will be charged as a cancellation fee, in addition to the 10% processing fee. Cancellations made less than 24 hours before the tour will be subject to a 100% cancellation fee.

May Bob's Tours cancel my tour?

We reserve the right to cancel tours or impart your booking to co-operation partners in case of insufficient reservations. If this rare situation should occur we will get in touch with you immediately.

How far in advance should I book my tour?

Please book your tour as far in advance as possible, especially if you want to tour between April and September or in December! Bob's Special Tours is a small family business and only has a limited amount of seats available.

Can I book a private tour?

Yes, all our tours are available as private options! For customized tours, please send us an inquiry via email at office@bobstours.com. Just let us know which places you would like to visit, and we’ll take care of the route and organize all the details. Please make sure to contact us well in advance, as preparing your tour may take some time!