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Castle of Leopoldskron Fortress Hohensalzburg Salzburgs Old Town

Important information

Bookings:

If possible reserve not later than one week prior to your arrival in Salzburg so we can make the arrangements necessary to insure your participation at the tour of your choice.

Tours:

We generally tour with nine seater vans; if you travel with bigger groups or need a tour guide for your own bus just let us know!

What we need:

Please specify which tour you would like, the exact date, time, number of people and the name of the hotel you'll be staying at in Salzburg. In addition we will need a credit card number with the name and expiration date to confirm your reservation.

Credit card details are required to reserve seats. We will not charge your credit card unless you cancel your tour later than 48 hours before tour start. Payment is recieved by cash or by credit card in our office.

Pick up:

For our morning tour your tour guide will pick you up at your hotel in Salzburg or at our office between 8:30 and 9:00 a.m. For the afternoon tour you need to arrive at our office at Rudolfskai 38 between 1:30 and 1:45 p.m. unless arranged differently in advance. A pick up from your hotel for the afternoon tour is only possible in exceptional cases as our tour guides only have half an hour between a morning and an afternoon tour and should be able to use this time to rest.
Our office is conveniently located in the city centre, near Mozartsteg bus stop.

Drop off:

Drop-off for our tours is generally at our office. For our Sound of Music Tours drop-off is at Mirabell Garden in the city centre, but of course you can choose drop-off at our office as well.

Cancellation:

From 48 hours before tour start: 50% of tour price.
From 24 hours before tour start or no-show: 100% of tour price.

Bob's Special Tours reserves the right to cancel tours or impart your booking to co-operation partners under certain circumstances. These rare cases include vehicle breakdowns, dangerous road conditions (e.g. icy roads), closed attractions and insufficent bookings. Should such a situation occur, we will get in touch with you immediately. Please check your mails.

Privacy Policy

Personal data (usually referred to just as "data" below) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents, and the services offered there.

Per Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the "GDPR"), "processing" refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction performed on personal data, whether by automated means or not.

The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others. We also inform you below about the third-party components we use to optimize our website and improve the user experience which may result in said third parties also processing data they collect and control.

Our privacy policy is structured as follows:

I. Information about us as controllers of your data
II. The rights of users and data subjects
III. Information about the data processing

I. Information about us as controllers of your data

The party responsible for this website (the "controller") for purposes of data protection law is:

Bob's Special Tours
Rudolfskai 38
5020 Salzburg
Austria

Telephone: +43 662 849511
Email: office@bobstours.com

II. The rights of users and data subjects

With regard to the data processing to be described in more detail below, users and data subjects have the right

  • to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);
  • to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);
  • to the immediate deletion of data concerning them (cf. also Art. 17 GDPR), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;
  • to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);
  • to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).

In addition, the controller is obliged to inform all recipients to whom it discloses data of any such corrections, deletions, or restrictions placed on processing the same per Art. 16, 17 Para. 1, 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Nevertheless, users have a right to information about these recipients.

Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller's future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.

III. Information about the data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.

Cookies

a) Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or IP address.  

This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function.

The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships.

If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.

When you close your browser, these session cookies are deleted.

b) Opt-Out cookie

If you click on any of the buttons on our pop-up privacy banner, our website stores your decision in a cookie with a lifetime of 30 days. This cookie only contains your decision and is only evaluated on this website.

c) Disabling cookies

You can refuse the use of cookies entirely by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support.

If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google).

The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.

Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at

https://www.google.com/intl/de/policies/privacy/partners,

including options you can exercise to prevent such use of your data.

In addition, Google offers an opt-out add-on at

https://tools.google.com/dlpage/gaoptout?hl=en

in addition with further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics' JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.

Model Data Protection Statement for Anwaltskanzlei WeiƟ & Partner

International Conditions for Travel Agencies are effective

Click here for a pdf of these conditions (legaly binding version in German)
or here for the english translation.